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Mobile Banking FAQ's


How do I sign on to USB Mobile Banking?

Enter the same User ID and Password you use to access NetTeller Online Banking.

Not enrolled in NetTeller online banking?

To use USB Mobile Banking you must have an active NetTeller Online Banking account. A NetTeller account may be opened at any Union State Bank location by visiting with a Customer Service Representative or you may apply online at www.betterstate.com.

Is there a fee for USB Mobile Banking?

There is no fee for USB Mobile Banking. There may be additional data costs related to accessing the USB Mobile Banking app from your mobile device. Please check with your wireless plan or verify with your wireless carrier.

How do I download the Union State Bank Mobile Banking app?

A Union State Bank app is available for iPhone®, iPad® and Android. Visit the iTunes Store or Google Play Store online and search for USB Mobile Banking.

What accounts are available in mobile banking?

You can view account balances for the account that are currently available to you through traditional NetTeller.

How current is the information I see on the Mobile Banking screens?

The current balance is real time based on transactions completed throughout the day; this may also include cash deposits/withdrawals at the branch, ATM withdrawals, debit card purchases, telephone and online transfers.

How safe is Mobile Banking?

Customers are required to log into USB Mobile Banking with the same User ID and Password combination as NetTeller Online Banking. Please refer to our Security Page for more steps you should take to ensure the security of your information and protect your privacy when you use your mobile device.

What happens if I lose my smartphone?

If your phone is lost or stolen, you should contact Union State Bank as soon as possible by calling 1-877-684-2233 or 701-748-2233.

Is Bill Pay available with USB Mobile Banking?

Bill Payment payees must be initially set up through traditional NetTeller. Once you have set up Bill Payment and created your payees, you may access it and make payments through your mobile device. When adding a new payee, you have to create them through traditional NetTeller.

Can I transfer funds between accounts?

You can transfer from any eligible checking, money market, savings account you have linked to your profile. You can transfer money to any eligible checking, money market, savings, and loan accounts. In cases where account types are IRAs or other restricted products, transfers may not be permitted.

How late in the evening can I make a transfer for the funds to be processed same day?

The cutoff time is 6:00 CST for a transfer to be considered on the current business day.

Who can I contact for help?

If you require assistance with the Union State Bank mobile app or have a question, please contact a Customer Service Representative at 1-877-684-2233 or 701-748-2233.



Locations:
209 Central Ave North
Hazen, ND 58545

M-F : 8:30am - 5pm
Sat : 8:30am - noon
ATM 24 Hours
1221 Main Street W
Hazen, ND 58545

M-F : 10am - 6pm
ATM Store Hours
512 West Main
Beulah, ND 58523

M-F : 8:30am - 5pm
Sat : Drive up only
ATM 24 Hours
105 Harmon Ave
Stanton, ND 58571

M-W : 9am - 3pm
Th : 9am - 6pm
F : 9am - 3pm
Equal Housing Lender
Member FDIC
Securities offered through LPL Financial, member FINRA/SIPC. Insurance products offered through LPL Financial or its licensed affiliates. The investment products sold through LPL Financial are not insured Union State Bank of Beulah or Hazen deposits and are not FDIC insured. These products are not obligations of the UnionState Bank of Beulah or Hazen and are not endorsed, recommended or guaranteed by Union State Bank of Beulah or Hazen or any government agency. The value of the investment may fluctuate, the return on the investment is not guaranteed, and loss of principal is possible.

Stroup Insurance and Dakota Properties of Lake Sakakawea are affiliates of the Union State Bank. Products offered by Stroup Insurance and Dakota Properties of Lake Sakakawea are: Not insured by the Bank's FDIC Insurance or any other federal agency, or by the Bank or its Affiliates- Not Deposits or Obligations of, or Guaranteed or Insured by, the Bank.